Shop opening times: By Appointment: Sun-Fri, Open Sat: 11am - 5pm.
We now stock Chinese Laundry Tippy Top / Teaser Shoes

Returns & refunds

Standard Returns

We want you to be happy with every purchase but if you need to return an item you must report the reason to us within 7 days of receipt of the goods.

All returns must be in their original unworn condition within 7 days of arranging the return to us. We will refund the price you purchased the items at not including the shipping costs.

All items are inspected on their return. We reserve the right not to refund any items found to have been worn, washed and/or damaged or soiled (from make-up, etc).

The items are your responsibility until they reach us, we recommend you obtain proof of postage to ensure safe receipt at our shop.

Please note we do not refund postage costs for returned items.

In the event the items are not in a suitable state we may have to send them back to you.

If the clothes are not returned in a suitable state e.g soiled we will not accept the return.

All refunds are made back to the original payment method account.

 

Please allow 30 days from the date we email you to acknowledge that we have received your item and approved your refund.

 

Standard Exchanges

We are happy to exchange your item if notified within 7 days of purchase. Please get in touch to discuss and arrange your exchange.

Back to the top